Super Admin
Support Center
Production 🇬🇭
⌘K
SUPER ADMIN
J
JobsAIG
Dashboard
PLATFORM
Company Verification
Organizations
Users
Recruiters
Candidates
Jobs
Applications
RECRUITMENT
Job Board
Moderation
Activity
BUSINESS
CONTENT
Content
Templates
Notifications
SUPPORT
AI & INTEGRATIONS
AI Management
Integrations
API Management
SECURITY
Security
Audit Logs
Data & Privacy
SYSTEM
ADMINISTRATION
HELP
SA
Super AdminPlatform Owner
Super Admin
Support Center

Support Center & Helpdesk

Accra Gateway SLA Live
Production 🇬🇭

Centralized support management across candidates, employers, and certified recruiter talent partners.

Total Tickets
10100% SLA compliance
Open Tickets
Urgent
4Requires triage & action
Pending Tickets
2Awaiting external info
Resolved Tickets
4Closed successfully
Candidate Support
4KYC, Tests & OTPs
Employer & Recruiter
6Billing, Escrow & Webhooks

All Tickets

10

Open Tickets

4

Pending Tickets

2

Resolved Tickets

4

Candidate Support

4

Employer Support

3

Recruiter Support

3

TICKET & SLASUBJECT & CATEGORYREQUESTER & ROLEENTITY / COMPANYPRIORITYSTATUSASSIGNED AGENTACTION
TKT-408240m left

Ghana Card KYC Biometric Verification Failure

KYC & Identity
Kwame MensahCandidate
MTN Ghana Requisition
Urgent
Open
Kofi Asante (Level 2)
TKT-40792h 15m left

GRA Statutory VAT & NHIL Invoice Receipt Re-issue

Billing & Payments
Michael AcheampongEmployer
Hubtel Ghana
High
Pending
Ama Osei (Finance Ops)
TKT-40754h left

Recruiter Commission 90-Day Retention Escrow Query

Recruiter Disputes
Sarah KoomsonRecruiter
GFC Bank Requisition
High
Open
Platform Finance Ombudsman
TKT-406814h left

Interview Scheduling Bridge Timezone GMT Calibration

Technical Issue
Abena OseiCandidate
Ecobank Ghana
Medium
Pending
Kofi Asante (Level 2)
TKT-4061Met

Job Boost Pay-Per-Post Credit Allocation Sync

Job Postings
David QuayeEmployer
Zeepay Ghana
Low
Resolved
Ama Osei (Finance Ops)
TKT-40546h left

Dual Candidate Representation Dispute (Vodafone Ghana)

Recruiter Disputes
Kofi BoatengRecruiter
Vodafone Ghana Requisition
High
Open
Platform Ombudsman
TKT-4048Met

Skill Assessment Reconnect Token Refresh

Technical Issue
Ama SerwaaCandidate
mPharma Requisition
Medium
Resolved
Kofi Asante (Level 2)
TKT-40421h left

Stanbic Enterprise ATS Webhook Signature Validation Failure

Technical Issue
Nii Armah MensahEmployer
Stanbic Bank Ghana
Urgent
Open
Platform DevOps On-Call
TKT-4035Met

Statutory 7.5% GRA Withholding Tax Schedule Document

Billing & Payments
Emmanuel DarkoRecruiter
Independent Certified Recruiter
Low
Resolved
Ama Osei (Finance Ops)
TKT-4029Met

Password Reset Two-Factor SMS Verification Latency

Technical Issue
Esi HammondCandidate
General Platform User
Low
Resolved
Kofi Asante (Level 2)
Showing filtered support tickets · 10 total logged● Gateway Real-Time Sync Active